The 6th Legal Addiction

The 6th Legal Addiction

The FDA currently recognizes 5 substances as being both legal and addictive:
Legal Addictive Substances:

1. Caffeine 
2. Nicotine 
3. Alcohol 
4. Meds: Aspirin & Prescription Drugs 
5. Sugar 

Reading the definition above, and in my profession as a social media marketer, I am more and more convinced that we have discovered the 6th legal addictive substance. Social media websites like Facebook and Twitter fit the description of an addictive substance perfectly. In fact, psychologists are currently debating an additional substance called IVR that would be attributable to a line of “behavioral addictions” including compulsive shopping, kleptomania, overeating, problem gambling and Twitter usage. Research has shown that engaging in social media activities stimulates the same neurological pleasure sensors of the brain, releasing alpha waves and endorphins into the system, as cocaine, heroine and sexual activity.

Skinner's Box

In the 1960’s, famed behavioral scientist B.F. Skinner, originator of “pavlovian training” and “conditioned response,” ran experiments on animals that determined a type of addictive behavior he called Intermittent Variable Reward (IVR) – A method of behavioral reinforcement conditioned by rewarding action intermittently (as opposed to consistently).

One of his experiments consisted of putting a rat in a cage with a button that it could push to release a food pellet. The rat would at first push the button a few times, and then, gradually get into a pattern of just pushing it when he was hungry. However, Skinner found that if he adjusted the button so that it sometimes gave 1 pellet, sometimes 2, and sometimes no pellets, that the rat would become addicted to the act of pushing the button at the expense of all else; forgetting to eat, to sleep or anything—literally pushing the button until it died.

Classic Behavioral Addictions

This is the same psychological mechanism that makes slot machines so addictive. You see, it’s the “variable” that is exciting to us. It is the “not knowing.” If a slot machine gave you back a $1 every time you inserted $1, it would be like an ATM machine. You'd never get addicted.

There are literally thousands of people right now all over the world who are compulsively clicking the refresh button on their email, Facebook, and Twitter to check if they have been tagged, friended, unfriended or invited to something. The science of intermittent variable reward tells us that we're "addicted" to checking our social media accounts not because we know we'll be rewarded with something interesting, but because we might be.

FUN FACT: There are only 2 industries that refer to their customers as “users:"
1. The internet.      2. Drug dealers.

No, You Rock, Seth Godin!

This morning, Seth Godin posted this:

You rock

This is deceptive.

You don't rock all the time. No one does. No one is a rock star, superstar, world-changing artist all the time. In fact, it's a self-defeating goal. You can't do it.

No, but you might rock five minutes a day.

Five minutes to write a blog post that changes everything, or five minutes to deliver an act of generosity that changes someone. Five minutes to invent a great new feature, or five minutes to teach a groundbreaking skill in a way that no one ever thought of before. Five minutes to tell the truth (or hear the truth).

Five minutes a day you might do exceptional work, remarkable work, work that matters. Five minutes a day you might defeat the lizard brain long enough to stand up and make a difference.

And five minutes of rocking would be enough, because it would be five minutes more than just about anyone else.

It is a great example of the quick shots of inspirational adrenaline that Seth scribbles out nearly every day (sometimes multiple times a day) on his blog. But I would amend his wise words just in the slightest and add emphasis to one line in particular.

First, the amendment. I don't think five minutes is enough. I also believe that we are capable of much more than that. I appreciate that Seth is letting us off easy, but I personally feel that I can work in flow for between 30 minutes to 2 hours almost every day. For more on Flow, a brilliant practice that you should be bringing into your business life, you can go here.

Now for the emphasis. He says that a potential great work is "to deliver an act of generosity that changes someone." I say that the greatest work you can do is lift another person with your generosity. I would emphasize Seth's point that the work you do in a day is measured by the people you can effect.

If you are in business, your output of a product or service is only as good as the positive change it creates in the lives of your customers. But you, as a human, are also only as good as the positive change you are directly making in the lives of your people. Your employees, your co-workers, your family and friends should all end each day feeling appreciated and fulfilled, bettered for having passed through another day of trials, growth and human interaction.

And that typically takes you just a little longer than five minutes.

Who You Need to Run a Company

I have heard it too many times to even know if this needs sourced, but you need three things to run a successful company:

1. The Right People
2. Product(s)/Service(s) that Customers Want
3. Customers

Although all three are worthy of a blog post (and have been written about ad nauseum) I want to write my current ideas on the 1st one. Who are the Right People?

I believe that every company really needs people who fill these five roles:

• Idea Guy
• Legal Guy
• Numbers Guy
• Sales Guy
• Get Stuff Done Guy

Now, I don't believe these need to be five different guys (or even "guys" at all, so don't get hung up on the gender-specific pronoun, obviously these can be girls, too). What I DO believe is that these skill sets need to be represented in the company leadership or out-sourced to someone that can handle it competently. Here is what each role should be bringing to the table:

Idea Guy needs to have strategic long-term thinking. This would be a Marketing or Strategic Planning title at a big company. Someone with vision and lots of imagination. He sees opportunities in places that other people haven't even thought to look. When you're like, "What about an online video contest?" he's already saying "And they can call in on their mobile phones and vote for their favorites-- for $1.99 per call. Bam! Digital revenue stream."

Legal Guy needs to love the law. He gets fired up about reading contracts, licensing, intellectual property ins-and-outs and any print smaller than 10 point font. Legal documents, IP/patents, and law suits are a common part of business today, so someone at your company needs to love it. LOVE IT!

Numbers Guy should also be Spreadsheet Guy. He doesn't just like tables, charts and numbers, he has general ledgers printed on his bedsheets. This guy understands that money is making money even when it isn't creating revenue from assets. He does percentages and long-division in his head, can give your company's current cost per sale ratio in his sleep, and feels physical pleasure when the monthly account balances just right.

Sales Guy is your best friend and your worst enemy. He knows everyone and would rather be on the phone or in a meeting than working alone on his projects. Don't ask him to do paper work, just let him create relationships and get other people excited about what your company does. The people who are best at this are True Rainmakers, not salesman-types looking for a quick deal or taking advantage of customers.

Get Stuff Done Guy is the Executor. It needs done, he finds a way to get it done. He is to a Gantt Chart as a 13-year-old girl is to WhateverLife. Put him in charge of your projects, your staff or your whole company and he will make sure it all gets done within scope, on time and under budget. Do you need to have a presence at a trade show in Albuquerque in 3 days? Give it to this guy and get out of the way.

In this essay by Paul Graham, he refers to Good People as "Animals" and illustrates them as: "A salesperson who just won't take no for an answer; a hacker who will stay up till 4:00 AM rather than go to bed leaving code with a bug in it; a PR person who will cold-call New York Times reporters on their cell phones; a graphic designer who feels physical pain when something is two millimeters out of place."

I think he's on the right track. I would call these people Passionate, but that's because I'm a soft/squishy Idea Guy and not a hardline Sales Guy or a straight-shooting Numbers Guy.

Shawn's Graduation Speech

Shawn’s Graduation Speech for the GSU
Global Partners MBA Class of 2008

The four things I learned from my MBA program.

1. I’ve developed a physical dependency on PowerPoint.
2. I learned a new language.
3. I learned that anything worth learning can be conveyed in a chart
4. I learned to take existing models, charts, concepts and ideas and apply them to new sets of data.

I have elected to not simply tell you about these new competencies, but also to demonstrate them to you during the course of this speech. Item number one, my adeptness at PowerPoint that has been carefully honed over the course of the program, is best illustrated by the creation of this presentation. Number two is that I have learned a new language. To enter the global partners program, it is a prerequisite to know another language besides English. We were told that this was so that we would be able to quickly adapt and understand in the cultures and countries that we visited as part of the program. But we were lied to.

The REAL reason is that our professors wanted to make sure we would be able to learn a brand new language: the language of business. As MBA students, we have learned a brand new language, complete with its own vocabulary. I apologize to those who are in attendance who have not yet learned this language, because I would like to deliver the next segment of my speech in b-school-ese.

“4Q and 1600 ICH ago,
We determined that the FV of our WACC
Could be improved by exchanging CA for FA
and leveraging our IP.

After a SWOT analysis of our OTB,
We chose an MBA with GSU in the program called GP.
In Oct. 07 in CS 600, the Cof’08 began.
We met P-Y and KDL. And also Robin M.

We learned Econ and Pol Strat, Comm Dip and Int Bus,
Bus Law and Bus Mark, and Cost and Info Sys
In our IT class we read how HDVD
Would go DOA thanks to PS3
And in P-Y’s Ops class at IAE
We learned to streamline Mfg using JIT

We saw RDJ and flew to CDG
We changed our USD into RMB
In PRC we toured the BOG,
Then grabbed some US food at MickeyD’s

After all that, we’re back at GSU
Here in ATL with 1 thing to do,
To cross the stage and receive our degrees
And add 3 new letters to our CVs.”

The third thing that I learned was that anything worth learning can, and SHOULD, be communicated quickly and easily with a graph or chart. I would like to demonstrate the truth of that too you with a few examples.
· A Pie Chart About Pie
· A SWOT Analysis of the SWAT
· The f(x) = excitement x effort
· The Brown Cloud and
· The Classic Marketing Matrix

The fourth thing that I learned was how to apply existing models and analysis to new data sets to reveal new patterns and models. I feel that this skill can be accurately demonstration by taking the comedic model of Jeff Foxworthy’s “You Might Be a Redneck” and applying it to our own particular data set.

You might be a GPMBA…
1. If you’ve ever tried to calculate your student loan debt in Euros.
2. If you know the right way to pronounce “Strategy” and “Tactic”
3. If you’ve ever used the word “widget” to describe a theoretical product line.
Or if you’ve ever looked up the translation for “widget” in French or Portuguese.
4. If you’ve ever checked with a fellow student to know not only what class you have tomorrow, but what country it’s in.
5. If you’ve ever sat in a class taught in English and had to think “What language am I hearing?”
6. If you’ve ever lost 150 thousand dollars in a virtual margin call on the virtual stock market.
7. If you’ve ever accidentally started a nuclear war in Brazil or depleted the world’s oceans of their fish population.
8. If you’ve ever spent more than 8 hours in the DC airport. Twice.
9. If you’ve ever begun a question with the phrase “I was reading in the Wall Street Journal…”
10. If you’ve ever bragged that your new suit was made in China
Finally, If you’ve studied 20 subjects across 4 continents and traveled around the entire world in 432 days as part of your international business education…

What Brand Authenticity is Not

A magical lesson in Brand Authenticity was learned this week by Johnson & Johnson: You can't fake it. My takeaway from this weekend's Twitter-Fueled Motrin Massacre over the "We Feel Your Pain" Ad is that people know when you don't know anything about them. The ad is here. More on my thesis below.

My wife, an official "baby-wearing" mother and Assoc. Editor at Pregnancy & Newborn magazine, saw the ad and laughed. She thought it was not very sensitive and not very well presented, but she could appreciate what they were going for.

J&J is a huge company with decades of experience in marketing. They helped create the system of running campaigns in front of test audiences and focus groups, so what happened this time? As Seth Godin points out, they treated this ad different because it was viral. Companies look at ads differently for the web than they do for broadcast media. And they should, but they don't know why...

Another case-in-point, a company called Celebrity Smile is trying to use viral to attract potential customers to their website. They created a fake blog about a mother who Wants to Whiten her Teeth that is so coated with insincerity that it is an insult to the internet-using populace. Faking a blog to draw "word-of-mouth" traffic to your site is a fast way to destroy any trust that could have been engendered by the idea of a real blog. It's like copying off the dumb kid in class, you're cheating and you're still going to fail.

An example of a really bad answer on a test question. Funny, but wrong.

And, just for laughs, here is the (fictitious) List of Ideas that Motrin Ditched before Going with the Baby-Wearing Ad.
I'm cutting and pasting my favorite...

3. I’ve always been a staunch supporter of abstinence as a birth control method. Then, right after I decided to run for Vice-President, my 16-year old daughter told me she was pregnant. Motrin: We Feel Your Pain.

The trick with viral is you have to be SO in touch with your audience, you have to already have SO much "authenticity," that your customers hear your voice as their own voice. Your audience has to know that you get them, otherwise they will suspect that you are mocking them or worse, condescending and alienating them. A company with strong branding does NOT own its brand, instead it recognizes that its brand is the property of its customers.

Brands that have done this right: Nike Sports, Mac, Converse Shoes, Weezer, Target

Brands that have failed to do this: Hurley, Microsoft, New Coke, Southwest Airlines, and now, Motrin. Feel free to add your own examples...

Shawn's Bail-Out Plan

Everybody's getting in on it! Bernanke has a plan. Paulson has a plan. McCain has a plan. Obama is working on a plan. Bush... well, I just hope Bush is working on anything. Ryan Peeler has a brilliant plan that will both inject the economy with cash and determine the next president.

Even those Libertarian Madison Avenue-types are getting onboard the Bail-Out planning bus, albeit for different reasons:
But don't worry, even ACTUAL recession won't reduce the Ad Industry's precious consumer spending, let alone RUMORS of recession.

Remember that spike 9 days ago when your mutual fund bounced back and things didn't look so bad? What the NYTimes reported as "the stock market soar[ing] last week on rumors that there would be a bailout." RUMORS, people. Stay with me, here.

And this morning, Goldman shares jumped back towards their pre-Lehman Brothers price just on rumors of Warren Buffet's $5 billion or $10 billion dollar investment. Again, RUMORS.

So JEC Chairman Chuck Schumer (Sen. D-NY) says "Americans are furious" about the price tag on the current plan for bail-out. The people are getting angry--furious--but absolutely nothing has been done, yet. So far it's just talk. Just RUMORS that things are going bad, RUMORS that things are going to get worse.

So, if the largest obstacle to approving the bail-out is the price tag and the strongest force on the US economy today is the rumor mill, I propose a 100% Free Plan to bolster the economy, save the struggling markets and stimulate America's move back to a happy, ignorant, credit-based, stable financial economy.

We need to start the rumor that everything is going great. I recommend it start with a speech from the White House-- George Bush puts one arm around McCain and another around Obama and he tells the cameras that "They'd miscalculated. Bernanke did his math wrong. Everything's good. Going great."

Then we shoot this via satellites and internet, and of course, YouTube, over to Europe and Asia and they hear that the US economy is fine, that the "crisis" was just a "bank error," and it renews the confidence of global financial markets who are quick to swoop up the deals of the weakened dollar, buying more Converse shoes and Michelin tires.

Finally, I suggest we get some people on megaphones to stand around on Wall Street and read government reports on how much more ethanol fuel we produced, how many more pairs of boots, and how much higher our standard of living is compared to years past. We could put a few Squeelers right on the steps of the Capitol building. Just to remind everybody that times are good and that you're not really in as much debt as you think you are.

Either that, or admit that the threat of recession and the entire subprime mortgage crisis was a trick to get Sen. McCain out of Friday night's debate with Sen. Obama.

But more importantly: The Browns are gonna go with Anderson again this week. Anderson! Let's just say we're a country that loves a losing streak.

Bernanke Warns of Sinking US Economy

Meanwhile, the world of South American consumer goods is rocking out!



If your day was going at all bad, this will cheer you up.

The song Microdancing by Babasónicos of Argentina.

Happy and Awesome.

The Spanish Lyrics and their Translation (by Shawn)

Si te llevo de favor

If I like you and we go out

me prometes que esta vez

do you promise me that this time

no vas a arruinar la fiesta?

you are not going to ruin the celebration?

Apretados Tightened (or Tense)

Microdancing

No esperes nada de mí

Don't expect anything from me.
No esperes nada de mí

Apretados Microdancing

Si de onda te acompaño

If it happens that I acompany you

a salir esta vez

to go out this time

no me vas a dar vergüenza?

you are not going to make me embarassed?

Haciendo lo que más me gusta.

I'm doing what I like most.

How to Get a Job

Unemployment is currently at a 4 year high in the US. As one of the 8.8 million Americans looking for jobs, I offer tried-and-true advice for job searching.

First, don’t get discouraged. People have been finding employment for 6,000 years. The key is to keep believing in yourself so that other people will feel that they have a reason to believe in you; other people like: your family, your friends, and your network of potential referrals, in addition to your future company. Also, remember that sometimes, the option is not to find another “job,” but to find a new source of generating income.

Facts:
40% of positions are created. Decision makers meet you and want your skills because they are convinced that hiring you will help them make money.
90% of management positions come through networking. How do you create a network? Use the tools that are available. It is embarrassing, but let people around you know that you are looking for a new job. Use friends, family, church, and social connections, and also the internet.

Networking:
Everybody uses this word and we keep saying that you should build one. What nobody tells you is that you should TARGET your networks. Making good friends with just ANYBODY has a much lower chance of revealing a quality connection. Instead, create a network that focuses on your industry or on the specific companies you want to work for: talk to people that know those companies or join groups specific to your industry.

Questions:
All of that requires answering some fundamental questions that will focus your search:
-Are you employed? If not, what have you liked most about your past positions? If you are employed, why are you seeking a new position?
-What type and level of position are you seeking, and with what compensation?
-How are you valuable to a company that is trying to fill that position? And How can you make yourself more valuable in that position?
-What people do you know that could teach you more or help you get to this position?
-What are you willing to do to make this happen?

Timing:
How Long Will it Take? The answer is "NOT FOREVER." I mean, nobody has ever searched for a job for forever. It really depends on how hard you work and how much time you are investing. Job seeking firms recommend 20 to 40 minutes a day. I would double that and then qualify it: You should spend 20 to 40 minutes two times a day, once in the early morning when you’re clearest and then again at lunch hour or at business close. So, 80 minutes spread across the day of focused time should be dedicated to your job search. But here is the qualifier:

“focused” time means you’re writing letters to an individual

or you’re on the phone making calls!

That is the business of “Getting a Job.”

The rest of your activities, such as researching companies and finding names and addresses to send your letters to, are done with your personal time. Think of it this way, if you had a job, you would spend 40 or more hours doing that job. But on the job, you still are expected to put in time at meetings, fill out forms, file paperwork, etc. The point is, perhaps only about ¼ of your work day is spent “adding to the bottom line.” The other 6 hours are preparing you to really shine when you get down to business. Proportion your job search in a similar way. --Shawn Butler

The Job Search: Lessons from Booksellers

What You Can Learn about Job Searching from the Publishing Industry

When you are job searching, it's easy to get caught up in the process and overlook the big picture. So, let’s look at the way YOU will look to your future empoyer by examining the old adage

YOU CAN'T JUDGE A BOOK BY ITS COVER.

“The bookstore browser averages less than eight seconds looking at the front cover and fifteen seconds reading the back cover. You must hook them immediately and keep them reading the back cover or they will put the book back on the shelf.” [1]

The 5th “P” of marketing is “Packaging.” How’s your Appearance? In our society where book covers are the #1 indicator of book sales, you cannot overlook the importance of your own packaging. A career change is the perfect reason to go out and spend some money on a nice haircut and updated professional clothes. Get a good night’s sleep. Use your free time to exercise and eat well. Just because you're Job Searching is no reason to LOOK unemployed! If you feel good about your appearance, then others will see that you have poise, confidence, and value.

“Book publishers spend more than $50 billion on product packaging design. $50 billion, not for the products or even for the wrappers, but $50 billion just for the design of the wrapper.”[1]

What is your wrapper? Or what is the first thing that an employer will see about you that will formulate his decision to Buy or Keep Browsing. A key part of your wrapper is your Resume. Update it with all new things. Don’t just add your most recent position; update your skills, recognitions, awards and accomplishments. Add any new groups you’ve joined. No new groups to add? Quick, go out and join a group. I mean, you’ve got some free time right now, huh? Then, add it to your resume. Also, breeze back over the years of experience you’ve had and do some re-write to touch up those tired histories through the lens of your greater life experience. Add or update your value statement and 2 key accomplishments right up at the top under your name and contact info, like the headline of a newspaper:

Extra! Extra!

Here’s why you should read about this guy.

Remember, this is your leave behind, so in most cases, may be the last thing a potential employer sees. Make sure it gets them excited about what you can do for them.

With your packaging covered, it’s time to get started. Create your list of contacts and your list of companies you’re interested in. These are organic lists, which means they WILL keep changing! Each contact has a network that they can lead you to, the goal is to get the names of decision makers, their titles and their business addresses. Then you’re going to write them a letter. Not an email. Write them a letter.

The letter should say:
I’m this guy, I know this person that you also know. I am interested in your company because … (“It is the top performer in the industry”, “It fits my values and interests,” stuff like that. Just communicate that you know the company.) You’d be interested to know that in my past, I have done these things and would like to help your company do these things. Please feel free to reach me by phone or email at your convenience. Or, I will call your office on this day.

Really, write that stuff? Yes. Employers get upwards of 125 emails a day. They read about 20%. They also return about 20% of phone calls. The question you are answering for them is this:

“How Determined are You to Get This Job?”

Ready for the key secret to this process? Make the Call! Writing the letter already set you apart from every other person that just hit “Apply” on monster.com. Now, when you said you would call about 4 days after you send the letter, you MUST pick up the phone and make the call. Call early in the morning (Before 8:30 or 9:30). Call again at lunch time. Call again after work hours. This way you have a better chance of getting someone who is not the professional Gatekeeper. Or perhaps even getting the person you’re looking for! Be prepared to leave a professional message.

“Hi, I’m this guy. I sent you a letter regarding my interest in coming to work for your company. I think you would be excited to hear how I could help (company’s name).”

If you get the gatekeeper, you can simply say: “I’m calling for whoever.” And when they ask what it is regarding, you can say: “I am following up on a correspondence he and I had last week.” Or even, on a good day, “He’s expecting my call.” Sales people use this technique all the time. Warning: don’t make the Gatekeeper think you’re a salesperson!

So When Do I Use Email?
Emailing your resume is your closing tool. It is your leave behind. You did not include it in your first letter, therefore, it is important that after you have talked on the phone to the person and they have requested your resume, that you get their email address. Ask them if they would like you to include references, and then tell them that you will email it to them. And then of course, you follow through with that . --Shawn Butler
[1] http://www.parapublishing.com/files/articles/ArticleAB-202CoversSellBooks.pdf